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Rajibaji Help Center — Find answers to all your questions, right here

From opening an account to withdrawing your winnings — we're with you every step of the way. In Bangla, plain and simple.

What do you need help with?

The most frequently asked topics are all in one place, so you can find what you need quickly

Registration & Login

Find everything you need here — how to create a new account, verify your mobile number, what to do if you forget your password, and how to set up two-step verification.

Deposits & Payments

Find out how to deposit via bKash, Nagad, Rocket, or bank transfer — including minimum and maximum limits and what to do if your deposit is delayed.

Withdrawal

Everything you need to know about withdrawing your winnings — processing times, minimum amounts, and who to contact if a withdrawal gets stuck.

Bonuses & Promotions

Learn how to claim and use welcome bonuses, deposit bonuses, free bets, and reload offers — plus everything you need to know about wagering requirements.

Sports Betting

Learn step by step how to understand betting markets, read odds, place live bets, use cash-out, and place multiple bets.

Casino & Games

Learn how to play Live Casino, slots, fishing games, and table games — including what RTP means and how fair play is guaranteed.

Security & Privacy

Learn how to keep your account secure, what to do if you notice suspicious activity, and how to update your personal information.

Mobile App & Browser

Rajibaji works best on mobile. Learn how to use it on a slow connection, how to install the app, and which browsers are compatible.

Responsible Gaming

Learn how to set your own betting limits, use self-exclusion tools, and find help for problem gambling.

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Deposits & Withdrawals — Most Frequently Asked Questions

A user from Chattogram once asked our support team: "I sent money via bKash but it hasn't shown up in my balance — what do I do?" This is actually a very common issue, and the fix is straightforward. Rajibaji's Help Center puts everyday problems like this front and center so you can find answers fast.

Deposits via bKash or Nagad are usually credited to your account within 2 to 5 minutes. If more than 15 minutes have passed, contact us on live chat with your transaction ID. Most issues are resolved within minutes.

Having a verified account speeds up withdrawals significantly. Funds typically arrive within 12 to 24 hours. Rajibaji's payment team is active even on holidays.

2–5
Minute Deposits
24/7
Payment Support
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Payment Methods
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Secure Transactions

How do I create a new account?

Complete your Rajibaji registration in just a few steps — the whole process takes no more than 3 minutes.

1

Go to the Registration page

Click the "Register" button in the top menu, or go directly to the /register page.

2

Fill in your details

Enter your name, mobile number, and a strong password. Make sure all details are accurate.

3

Verify OTP

Enter the 6-digit OTP sent to your mobile to verify your number. The code is valid for 5 minutes.

4

Log In & Enjoy

Registration complete! Log in now, make a deposit, and claim your Welcome Bonus.

Important Tips

Only one account can be created per mobile number. If multiple accounts are found, both may be suspended and balances forfeited. Please stick to a single account.

Forgot Password

On the login page, click the "Forgot password?" link. Enter your registered mobile number and you'll receive an OTP. Set your new password. The whole process takes under 2 minutes.

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Service Hours

  • Live Chat Support: 24 hours, 7 days a week
  • Email Support: Responses within 24 hours
  • Payment Team: Always Active
  • Verification Team: 9 AM – 11 PM
  • Full support available in Bangla

Payment Method Details

Depositing at Rajibaji is simple. Send from bKash, Nagad, or Rocket to the designated merchant number, then confirm with your transaction ID.

  • bKash: Both Send Money and Payment are accepted. Minimum ৳500.
  • Nagad: Use the Send Money option to transfer to the designated number. Minimum ৳500.
  • Bank Transfer: Deposits via bank transfer are also available, in addition to BKASH/NAGAD.
  • After making a deposit, confirm it in your account using the transaction ID.
  • Your balance is usually credited within 2–5 minutes.

Before submitting a withdrawal request, make sure your account is verified. If it isn't, your first withdrawal may take longer to process.

  • Go to the "Withdrawal" menu from your account dashboard.
  • Choose an amount and payment method.
  • Please confirm your bKash/Nagad number.
  • Requests are processed within 12–24 hours of submission.
  • For urgent matters, share your withdrawal ID via live chat.

Rajibaji has specific limits and conditions for payments that apply equally to all users.

  • Minimum deposit: ৳500
  • Maximum single deposit: ৳50,000
  • Minimum withdrawal: ৳1,000
  • Daily maximum withdrawal: ৳1,00,000
  • Wagering requirements must be met before bonus withdrawals.

Bonuses & Promotions — How to Get the Most Out of Them

Rajibaji has great bonus offers for both new and existing users. Many players, however, aren't sure how to use a bonus once they receive it — because certain conditions need to be met first. The Help Center explains all of this in a clear and straightforward way.

A welcome bonus is extra credit added on top of your first deposit. You cannot withdraw it directly — you must place a certain amount in bets first. This is known as the wagering requirement.

For example, 10x wagering means you need to bet ten times the bonus amount. If you receive a ৳500 bonus, you must place ৳5,000 in bets before it becomes withdrawable. Rajibaji's bonus terms are straightforward and written transparently.

Welcome Bonus

  • Available on first deposit
  • Use it within the specified time limit
  • Applies to both Sports and Casino

Reload Bonus

  • Available on weekly deposits
  • Minimum deposit requirement applies
  • Exclusive Offers for Existing Members
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Tips for keeping your account secure

Never share your password or OTP with anyone. No Rajibaji representative will ever ask for your password over the phone or by message. If you notice anything suspicious, report it immediately via live chat.

Security & Account Verification

At Rajibaji, all user data is protected with SSL encryption. Your banking details and mobile number are never shared with any third party.

Account verification may be required when making a large withdrawal for the first time. This is a standard security measure. You'll typically need to upload a photo of your National ID and a selfie.

  • Keep two-step verification (2FA) enabled
  • Use a strong password
  • Avoid logging in on public Wi-Fi
  • Don't forget to log out
  • Verification completed within 24 hours
  • NID or passport accepted
  • Once verified, you won't need to do it again
  • All information is kept private and secure

Contact Us Directly

If you can't find a solution, our support team is always ready to help

Live Chat

For the fastest resolution, use live chat. Average response time is under 2 minutes.

Active 24/7

Email Support

For detailed issues, contact us by email. Please attach a screenshot when you write in.

Support@rajibaji.net

FAQ Section

Answers to common questions are already available on the FAQ page. Please check there before contacting support.

View FAQ

Responsible Gaming

If you have any concerns about your gaming habits, visit our Responsible Gaming page. You can set limits and find support there.

Learn More

FAQ

Answers to the most frequently asked questions

You must be at least 18 years old to register on Rajibaji. Age is verified both at the time of registration and during subsequent checks. The service is strictly prohibited for minors.

Wait 15 minutes first. If the balance still hasn't updated, note your bKash/Nagad transaction ID (TrxID) and contact us via live chat. Let us know how much you sent, which number you sent it from, and when. Most issues are resolved within 30 minutes.

Withdrawal requests are typically processed within 12 to 24 hours. First-time withdrawals may take a little longer if your account hasn't been verified yet. For urgent cases, contact us via live chat with your withdrawal request number and we'll prioritize processing.

There are a few reasons you might not be able to use a bonus. First, it may have expired. Second, some bonuses only apply to specific games or betting categories. Third, if there's a pending issue on your account, the bonus may be locked. For any of these situations, reach out via live chat and our team will sort it out quickly.

Start by clearing your browser's cache and cookies. Chrome or Firefox works best. If your connection is weak, switch to Wi-Fi instead of mobile data. Installing Rajibaji's PWA on your Android device will give you a smoother experience. If the problem persists, write to support with a detailed description along with your device and browser name.

There are several reasons an account may get blocked — too many incorrect password attempts, suspicious activity, or a policy violation. In any case, email support@rajibaji.net or contact us via live chat with your registered mobile number and our team will review the situation and respond promptly.

Still haven't found a solution?

Our support team is always ready to help you in Bangla — reach us via live chat or email.

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